Ministry of Science and Technology build a real-time government performance monitoring system
During a meeting on October 1, 2025, to evaluate the implementation and address challenges in the two-tier local government model, Prime Minister Phạm Minh Chính requested the Ministry of Science and Technology to develop a real-time system to monitor the Government’s performance, ensuring connectivity, integration, uniformity, and synchronization with central data.
Over 3,100 commune-level public administrative service centers have been put into operation
According to the Ministry of Home Affairs’ report and opinions at the meeting, in the first 3 months of operation (July 1 to September 30, 2025), the two-tier local government model has gradually stabilized, ensuring unified and seamless state management from the central to grassroots levels, maintaining stable state management without disruptions in governance or public services
The Government, Prime Minister, ministries, and localities have implemented synchronized measures, including urgently issuing policies and guiding documents, decisively directing and managing, conducting training, monitoring, addressing situations, and resolving challenges during implementation.
The administrative system at all levels has been streamlined, with sufficient personnel allocated and clear delineation of functions, tasks, and authority. Policies and regulations have been initially implemented, providing a legal and practical basis for operating the new model.
The administrative apparatus has been made more efficient, significantly reducing intermediary agencies and focal points, thereby saving budget costs, minimizing intermediate layers, and shortening processing times. Local government management capacity has improved, with greater accountability for leaders, demonstrated through regular central and local inspections and monitoring.
Administrative procedure reforms and digital transformation have achieved significant results, enhancing service efficiency for citizens and businesses. The processing of administrative documents has become more transparent and timely, with many localities boldly applying new technologies (artificial intelligence, big data) to support governance.
As of September 2025, the country proposed abolishing 519 administrative procedures and simplifying 2,421 procedures related to production and business activities (achieving 60.14% of the plan). 14 ministries have fully publicized administrative procedures on the national database, covering 1,383 out of 1,385 procedures.
From July 1 to September 30, 2025, approximately 7 million online applications were received, with a 91% on-time resolution rate. Over 3,100 commune-level public administrative service centers have been put into operation, adopting a modern one-stop-shop model, many centers have applied artificial intelligence and electronic forms. These centers have initially operated stably, facilitating citizens’ access to administrative procedures.
However, challenges remain in institutions, policies, personnel, administrative procedures, infrastructure, IT infrastructure, operations, coordination, and task implementation.
Ministry of Science and Technology build a real-time government performance monitoring system
After hearing reports and opinions from Government members, Prime Minister Phạm Minh Chính acknowledged and commended the efforts of ministries, sectors, and localities in implementing the two-tier local government model amid numerous other important and ongoing tasks.
The Prime Minister summarized that after 3 months, the implementation has achieved many results, basically meeting the set objectives. The apparatus has gradually operated smoothly, improving efficiency and effectiveness, bringing convenience to citizens and businesses. Administrative reforms and digital transformation have made significant progress.
However, challenges and shortcomings remain, such as imbalances in staffing (surplus in some areas, shortages in others), mismatches between workloads and personnel, and limitations in some officials’ management, legal, professional, digital transformation, and innovation capacities.
Some guiding documents have been delayed, and many areas faced difficulties in infrastructure, resources, and transportation. Online public service systems still have shortcomings, and data synchronization is lacking.
The Prime Minister noted that transitioning from handling administrative tasks, a long-standing practice, to proactively serving citizens and businesses cannot happen over one night and it requires time.
The Prime Minister demanded innovative thinking, decisive implementation, avoiding perfectionism or haste, but ensuring progress - each week better than the last, each month better than the previous, each quarter better than the last, and each year better than the previous.
“As long as citizens continue to complain, the Government’s work remains challenging and requires effective solutions. As long as localities have not developed, the Government must reflect, plan, and promote development,” the Prime Minister emphasized.
The Prime Minister requested the Minister of Science and Technology to develop a real-time system to monitor Government performance, ensuring connectivity, integration, uniformity, and synchronization with central data.
Grassroots organizations that have not yet opened salary payment accounts must do immediately. For digital infrastructure and public services, the Ministry of Science and Technology, in coordination with localities, must address technical errors, synchronize data, and ensure seamless online public services.
Additionally, the Prime Minister requested continued efforts from Government task forces to inspect, urge, review, and support localities in addressing challenges in operating the two-tier local government model and other issues.
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Translation copyright belongs to Vietnam Journal of Science and Technology (VJST).
